Written-First Policy
Clear communication. Complete documentation. Better results.
01. The Why
Why We Communicate in Writing
At RamX Digital, we prioritise written communication—emails, reports, and documented updates—over phone calls and ad-hoc meetings.
A deliberate choice.
This isn't a limitation. It's a strategic decision designed to protect your interests and ensure the highest quality of technical work.
02. The Benefits for You
Everything Is Documented
Every recommendation, every update, every decision is in writing. No forgotten details. A complete record of your project's history.
Clarity Over Speed
Written communication forces precision. You get considered, actionable advice—not off-the-cuff remarks made during a rush.
Review on Your Schedule
You're busy running a business. Written updates mean you review strategy when it suits you—not when a meeting was scheduled.
No Misunderstandings
SEO involves technical details. Written explanations with screenshots and data are infinitely clearer than verbal descriptions.
Accountability
Every promise, every deliverable is documented. You can hold us to exactly what we said we would do.
03. What This Looks Like
| Communication Type | How We Handle It |
|---|---|
| Project updates | Monthly written reports with data and next steps |
| Questions | Email response within 24-48 hours |
| Recommendations | Documented with rationale and implementation steps |
| Approvals | Clear email confirmation before major changes |
| Results | Data-driven reports you can reference anytime |
04. When We Do Call
Written-first doesn't mean written-only.
There are specific moments in a project lifecycle where real-time conversation is more efficient.
Project Kickoffs
To understand the nuances of your business properly at the start.
Complex Discussions
When topics are too multi-faceted for email threads.
Quarterly Reviews
High-level strategy sessions, if you prefer face-to-face updates.
Note: We always follow up calls with a written summary.
05. A Note on Transparency
I'm Francisco, and I built RamX Digital.
I'm originally from Mexico, now based in Devon. English isn't my first language—but SEO is a universal discipline, and results speak the same language everywhere.
I chose written communication because it plays to my strengths: thorough research, clear documentation, and detailed reporting. You get better work because I've structured my business around how I work best.
The Bottom Line
At the end of the day, what matters is this: Does your website rank higher? Do you get more enquiries? Does your business grow?
Those results come from expertise, effort, and execution—not from accent or background.
If you value clear communication, documented progress, and measurable results over endless meetings, we'll work well together.