Terms of Service
These Terms govern your use of RamX Digital's (RamX Web Solutions Ltd) website and services. By engaging our services, you agree to these Terms.
01. What We Do
- → SEO audits and consultations
- → Local SEO and Google Business Profile optimisation
- → Technical SEO improvements
- → Content strategy and creation
- → Website design and development
- → Monthly SEO management
02. How We Work Together
Proposals
All projects begin with a written proposal. Work starts only after your written acceptance (email is fine).
Payment
- • Projects: 50% deposit, 50% completion
- • Retainers: Invoiced monthly, due in 14 days
- • Late: Work pauses if 14+ days overdue
Refunds
Deposits are non-refundable once work begins. Cancel monthly services with 30 days written notice.
03. What We Need From You
- → Timely access to website, hosting, and accounts
- → Respond to requests within reasonable timeframes
- → Provide accurate business information
- → Review and approve content before publishing
Note: Delays from lack of access may affect timelines.
04. About Results
Important Disclaimer
SEO is a long-term strategy. We use proven methods but cannot guarantee specific rankings, traffic, or revenue. Search algorithms are controlled by Google and can change anytime. We commit to transparent reporting and ethical practices.
05. Who Owns What
Your Content
You keep ownership of everything you provide (logos, text, images).
Our Work
Upon full payment, you own all deliverables and code created for your project.
Portfolio Rights
We may use anonymised results in case studies (unless you object in writing).
Your Information Stays Private
We treat all client information as confidential. We won't share your data, analytics, or strategies without consent.
How We Communicate
We operate a Written-First Policy. Primary communication is via email and written reports.
Read our Written-First PolicyLimitation of Liability
- → Total liability limited to fees paid in the prior 3 months
- → Not liable for indirect or consequential damages
- → Not liable for third-party actions (Google, hosting providers, plugin developers, etc.)
Ending Our Agreement
By You
Cancel monthly services with 30 days written notice. You are responsible for payment for all work completed up to the cancellation date.
By Us
We may terminate if payment is overdue, you breach these Terms, or if we determine that continuing the relationship would be unethical or untenable.
If Something Goes Wrong
We'll first try good-faith discussion to resolve any issues. If unresolved, disputes are governed by English law.