Terms of Service
These Terms govern your use of RamX Digital's website and services. By engaging our services, you agree to these Terms. They are entered into with RamX Web Solutions Ltd (trading as RamX Digital), a company registered in England and Wales (Companies House no. 16953804).
01. What We Do
- → SEO audits and consultations
- → Local SEO and Google Business Profile optimisation
- → Technical SEO improvements
- → Content strategy and creation
- → Website design and development
- → Monthly SEO management
02. How We Work Together
Proposals
All projects begin with a written proposal. Work starts only after your written acceptance (email is fine).
Payment
- • Projects: 50% deposit, 50% completion
- • Retainers: Invoiced monthly, due in 14 days
- • Late: Work pauses if 14+ days overdue
Refunds
Deposits are non-refundable once work begins. Cancel monthly services with 30 days written notice.
03. What We Need From You
- → Timely access to website, hosting, and accounts
- → Respond to requests within reasonable timeframes
- → Provide accurate business information
- → Review and approve content before publishing
Note: Delays from lack of access may affect timelines.
04. About Results
Important Disclaimer
SEO is a long-term strategy. We use proven methods but cannot guarantee specific rankings, traffic, or revenue. Search algorithms are controlled by Google and can change anytime. We commit to transparent reporting and ethical practices.
05. Who Owns What
Your Content
You keep ownership of everything you provide (logos, text, images).
Our Work
Upon full payment, you own all deliverables and code created for your project.
Portfolio Rights
We may use anonymised results in case studies (unless you object in writing).
Your Information Stays Private
We treat all client information as confidential. We won't share your data, analytics, or strategies without consent.
How We Communicate
We operate a Written-First Policy. Primary communication is via email and written reports.
Read our Written-First Policy06. Data Protection
Both parties will comply with the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025 (together, 'UK data protection law').
Your own visitors and customers
Where we host or maintain a website or system on your behalf and, in doing so, process personal data of your visitors, customers or staff, you are the data controller and we act as your data processor. We will only process that data on your documented instructions and in line with Article 28 of the UK GDPR. A separate Data Processing Agreement (DPA) governs that relationship and forms part of these Terms; we provide a signable DPA for any hosting or maintenance engagement, and on request.
Your details as our client
When we handle your own contact and billing details to provide our services to you, we are the data controller. How we do that is set out in our Privacy Policy.
07. Limitation of Liability
- → Our total liability is limited to the fees you paid us in the prior 3 months
- → We are not liable for indirect or consequential damages
- → We are not liable for third-party actions (Google, hosting providers, plugin developers, etc.)
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under the law of England and Wales.
08. Ending Our Agreement
By You
Cancel monthly services with 30 days written notice. You are responsible for payment for all work completed up to the cancellation date.
By Us
We may terminate if payment is overdue, you breach these Terms, or if we determine that continuing the relationship would be unethical or untenable.
09. Governing Law & Disputes
We will first try in good faith to resolve any issue through discussion. These Terms, and any dispute arising from them or from our services, are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Change Log
- 17 Jun 2026 — Added data protection section (controller/processor roles and Article 28 DPA); added mandatory liability carve-outs; clarified governing law as England and Wales; refreshed the contracting entity details.
- December 2024 — Previous version.